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Stephen Cravens is head of marketing at Century Interactive, a leading phone call analytics company. Since 1988, Century Interactive has helped thousands of businesses measure their marketing ROI and improve the way they communicate with prospects and customers through innovative telephony solutions. Contact Stephen at sc@centuryinteractive.com.

More articles by Stephen Cravens


Stephen Cravens



Everything You Wanted to Know About Call Tracking (But Were Afraid to Ask)

Written on
January 7th 2011
Author
  |   Stephen Cravens

ADOTAS – With so much in the mediascape about what marketing tools are now at your disposal, I thought it’d be fun to take a minute to pick one and wax tactical about how best to use it. Specifically, I deal in the world of call tracking, which means daily conversations [...] More...

What’s Yext for Call Tracking

Written on
December 30th 2010
Author
  |   Stephen Cravens

ADOTAS – The Wall Street Journal broke the story of Yext Tags last night after much anticipation from the local search community. Yext will now provide a sales force and a dashboard for small businesses to add highlighted map dots with ad copy (my term) in the map section of [...] More...

Warming Up to Call Measurement

Written on
August 17th 2010
Author
  |   Stephen Cravens

ADOTAS – Website specialists have gotten really good, testing and optimizing their way into creating well-oiled checkout machines. The scalability of the digital storefront makes MBAs and scrappy entrepreneurs alike sing in perfect harmony. The part of our brain that loves completeness admires the elegance of analyzing online conversions. There is [...] More...

Call-Tracking: Choosing the Right Breed

Written on
May 12th 2010
Author
  |   Stephen Cravens

ADOTAS – Advertisers are initially drawn to the idea of call tracking because of the prospect of eliminating wasteful spending on ads that are not working. Companies can measure the number of responses an ad generates to gauge which types of media (or which providers) are producing the highest rates [...] More...

The Problems With Proxies

Written on
April 26th 2010
Author
  |   Stephen Cravens

It’s a big world out there for those of us in the ADOTAS community who want to measure offline conversions. More and more businesses are pushing money into search advertising and other online marketing vehicles, but they’re not able to accurately evaluate the effectiveness of the campaign with a simple [...] More...

Deceived by Analytics!

Written on
March 30th 2010
Author
  |   Stephen Cravens

ADOTAS – The proliferation of SEM specialists highlights the importance of being smart about paid search. Success in getting the most out of your budget requires continuous analysis of conversion data. Dealer Marketing‘s Michael Sweigart gives his take in the “Top 10 Ways to Waste Your Automotive Search Engine Marketing Budget.” [...] More...

The 6.5 Commandments of Displaying Phone Numbers

Written on
March 3rd 2010
Author
  |   Stephen Cravens

ADOTAS – David Mihm started an interesting conversation about the pros and cons of using call measurement numbers on an advertiser’s website, ultimately suggesting that maybe the advantages aren’t worth the risk of jeopardizing the advertiser’s organic search rankings. This is a valid concern, but a properly-constructed dynamic website tracking number [...] More...




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