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Customer Web Experience Derailed by PayPal Fraud: A True Story

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May 3rd 2007
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  |   contributor

A few months ago I had the unfortunate experience of being a victim of PayPal fraud. Although very unpleasant and still ongoing, it did highlight several facts: - Customer experience is #1 - Hubris was the death of many a online operation during the tech boom - On the web your competition is [...] More...




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