2018 Customer Engagement Award Winners from Retail TouchPoints


 Retail TouchPoints, a source for customer engagement strategies in the retail industry, today announced the winners of the 2018 Customer Engagement Awards.

The 2018 Retail TouchPoints Customer Engagement Awards recognize 10 retail companies that are pushing the boundaries of innovation and technology to engage consumers across channels. This year’s winners have each strived to amaze, gratify and delight their customers in their respective industry segments.

Through a nomination process, the winners were selected based on, but not limited to, four specific criteria:

  1. Unique shopping/promotional offerings
  2. Customer engagement strategies
  3. Customer analysis
  4. Technology innovation

“This year’s winners are embracing new technology strategies featuring AI; they are working to improve personalization on many levels; and they are hyper-focused on mobile innovation,” said Debbie Hauss, Editor-in-Chief of Retail TouchPoints (pictured top left). “They are an impressive group!”

Winners include large and small retail companies in a variety of industry segments, from sporting goods and specialty apparel to healthcare and big box. This year’s winners are (in alphabetical order):

  • 1-800-FLOWERS.com
  • Adore Me
  • CVS Health
  • Foot Locker
  • Glossier
  • Helzberg Diamonds
  • JCPenney
  • Steve Madden
  • TechStyle Fashion Group
  • Walmart Canada

The entire Retail TouchPoints 2018 Customer Engagement Awards report is now available to view and download.

About Retail TouchPoints

Retail TouchPoints is an online publishing network for retail executives, with content focused on optimizing the customer experience across all channels. The Retail TouchPoints network is comprised of a weekly newsletter, special reports, web seminars, exclusive benchmark research, an insightful editorial blog, and a content-rich web site featuring daily news updates and multi-media interviews at www.retailtouchpoints.com. The Retail TouchPoints team also interacts with social media communities via Facebook, Twitter and LinkedIn.



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