ADOTAS – As the success of ad tech has continued to surge in the past year, one of the questions that has been on everyone’s mind is: Are the old metrics still working?
In general, the consensus seems to be “no.” As user behavior changes, our understanding of how to measure to success is shifting accordingly. This also impacts how we think about the value of display ads and how we should pay for them. One of the biggest rocks we have to move is whether or not we should continue to measure and pay for impressions the same way. Currently, advertisers purchase impressions by the thousand, which is why our standard unit of measurement is CPM.
Implicit in the CPM metric is the assumption that advertisers need to buy impressions by the thousands so that their ads will reach just a few potential buyers. The idea is that if you reach enough people, you’re bound to at least get a few conversions. As has always been the case with advertising, you’ve got lots of opportunities to hit eyeballs, but no guarantees about how many will convert to buyers.
Essentially, trying to reach a potential customer with display advertising is like looking for a needle in a haystack. The problem is you’re not just looking in the haystack – you have to buy the whole haystack first. In other words, you’re charged for every thousand impressions, even if you only reach one (or zero) possible buyers.
Working Within the Limits
For B2B, this is an unreliable tactic but historically, this has been a reasonable gamble for B2C. There are many potential consumers out there and it’s much easier to drive a sale. (Purchasing Oreos doesn’t require that much deliberation.) On the flipside, that’s why we never saw many B2B commercials on TV or full-page displays in magazines: The likelihood that you’ll catch a potential customer in a wide net is much greater for B2C than it is for B2B.
But even B2C companies have leveraged different types of targeting, and as technology improves, our ability to target is growing exponentially. Advertisers, especially those in B2B, have the ability to choose quality over quantity and they are willing to pay for it. The metric that matters to them isn’t “how many thousands of people saw my ad.” It’s “how many of the right people saw my ad and furthermore, did they engage with it?” Since it’s easier than ever to focus on quality, CPM is no longer a metric that advertisers can feel comfortable bragging about. After all, having to admit that you reached 999 of the wrong people isn’t too impressive.
Ending the Ambiguity
Of course the fact that we know we’re reaching the wrong people is a breakthrough. After over a hundred years, the old adage from John Wannamaker, “half my marketing dollars are wasted; I just don’t know which half” is no longer accepted as a necessary truth. CMOs, CEOs and of course, CFOs, want to know how effective advertising spend is, and whether or not it’s actually helping deals close.
With programmatic technology and third-party data, the level of detail is finally available. But the question is: How SHOULD we pay for ads now that my audience is far less random? As a CFO asked to approve advertising, I want to know the ads are creating value and part of the cost of sale. I don’t want to buy a haystack, and I want to see metrics that tell me more about the success of my programs and the growth of my business.
I’m not alone in this, and the economics of advertising are in fact shifting. Because we’re now have the technology to target the specific customers we want, it follows that we should only have to pay for that segment. We’re willing to pay for quality, so we need a model that enables us to do that. As that model begins to take off, it may kill off CPM for good.
This is especially true in B2B, where long sales cycles require continuous engagement. Running one campaign won’t have much of an impact on overall decision-making. No matter how many impressions I buy, it’s very hard for me to connect ad spend to deals that are closing.
Understanding the Goals
It’s starting to take shape, especially in B2B. You’re trying to build relationships and consensus within a specific account over a period of time. Alternatively, in B2C, you’re trying to make sure that a particular message reaches as many people as possible. In B2B, if you message reaches as many people as possible, 85% of them will likely be consumers who are of little value to your business.
What you want is to know that you’re talking to the right audience, delivering the right message at the right times throughout the sales cycle and building a relationship throughout. Whereas once you had buy thousands of impressions to reach only a few, now it seems fair that you should be able to pay based on who you’re trying to target and what you’re trying to achieve.
Once you’ve allocated budget to deliver messaging to a particular target, our success metrics are no longer ambiguous. Furthermore, the seamlessly integrated into our overall evaluation of broader marketing programs. We look at:
- Engagement: Has the targeted account visited my site more, and consumed more pages while they’re there.
- Conversions: Have they moved to the next phase of buying cycle via hand-raise, RFP or booking a meeting?
- Stakeholder awareness: As the team moved through the pipeline, do they demonstrate an understanding of the messages they’re received.
- Pipeline growth: Ad activity can be measured against CRM data to determine whether ad budget has to be properly allocated to accounts that are driving value.
While this shift can feel uncomfortable to people have been doing things the same way for years, the work will ultimately pay off. Publishers and media buyers will be able to deliver better value, brand advertisers will have the power to directly impact growth and continually optimize their programs, and of course, CFOs will be more than happy to approve ad budget because they know they’re getting needles, not haystacks.