Shutl Sets up Shop in North America to Help ‘Clicks and Mortar’ Retailers Take on Amazon with Same-Hour Delivery


SAN FRANCISCO (February 26, 2013) – Shutl, the leader in same-hour and same-day ecommerce delivery, today announces the official launch of its North American operation.  Shutl’s service goes live next month in New York City, San Francisco, and Chicago, and will roll out to sixteen additional metros in the coming months.

Shutl is a branded same-day delivery option enabling multi-channel (aka, “clicks and mortar”) retailers to offer delivery of online orders either within minutes of purchase or within a convenient one-hour window of choice.  The service operates 24 hours a day, 7 days a week, typically costing less than $10 per order, and is often offered free.  A third of Shutl’s orders are delivered within an hour, with the fastest ecommerce delivery to date recorded at just 14 minutes and 58 seconds.

Shutl’s point-to-point delivery model is the only one of its kind to have been proven at scale, having operated to much acclaim throughout the U.K. for the last three years, where Shutl works with many of the country’s leading retailers. Today, Shutl has thousands of subcontracted couriers on its platform who are completing tens of thousands of deliveries every day.

As a part of the launch, Steven Chien (pictured) joins Shutl as Vice President & General Manager of North America. Steven will draw from a rich background in ecommerce including positions as COO at social shopping site Kaboodle and VP of Business Development for price comparison shopping engine Nextag. Steven will focus on spearheading continued growth and momentum of Shutl out of its North American headquarters in San Francisco.

“The ecommerce industry is about to take another giant step forward with the launch of Shutl’s innovative delivery solution. I’m thrilled to be joining Shutl – there is a clear, growing need for consumer-centric options and Shutl will meet this,” comments Chien. “Shutl will be a great partner for those multi-channel retailers looking to better compete with Amazon and provide new ways to delight their customers.”

Once Shutl completes its rollout in New York, Chicago, and San Francisco, it will continue into Phase II of the launch, expanding to Atlanta, Boston, Denver, Detroit, Houston, Los Angeles, Miami, Tampa, Minneapolis, Philadelphia, Phoenix, San Diego, Seattle, Washington, Montreal, and Toronto. This aggressive launch was primed by last year’s announcement of Shutl securing over $6 million in funding from investors including UPS, and Notion Capital to accelerate North American plans.

“We shop online because it is fast and convenient — two things that delivery is not,’” says Tom Allason, CEO and Founder, Shutl. “Shutl is bringing delivery up to speed by giving shoppers what they want, when they want it.”

About Shutl

Shutl is a branded same-day and same-hour delivery platform, connecting multi-channel retailers with local same-day couriers to provide a fast, convenient and cost-efficient delivery service for shoppers. Consumers can receive their purchases within minutes of ordering or choose a convenient 1-hour window for an average cost of $10 or less. Shutl’s service operates 24/7 and can be offered at a comparable price to standard delivery, often for free. Shutl’s point-to-point delivery model is the only one of its kind to have been proven at scale. It has been successful in the UK for the past three years and launched in North America in 2013. Find out more at



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