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R. Paul Singh is CEO of SocialNuggets. Before SocialNuggets, Paul was an Entrepreneur in residence at Lightspeed Venture Partners looking at companies in mobile, social and cloud areas. He has been a founder and CEO of four high-tech startups with three successful exits and has significance expertise in growing companies, building and managing teams, and consummating large deals.
Paul has 20+ years of experience in marketing and business development in the mobile, Internet, security, data and the telecommunications software industry. Paul holds a BSEE from Delhi University and MBA from St. John’s University, and has written three books on Internet related topics. He is the Marketing Chair TiE Silicon Valley, world’s largest non-profit entrepreneurship organization.

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What Mobile Advertisers Can Learn From Social Media

Written on
Sep 14, 2011 
Author
R. Paul Singh  |
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What Mobile Advertisers Can Learn From Social Media

ADOTAS – Mobile advertising is becoming an important component of the marketing mix of companies, local and global, thanks to the rapid penetration of smartphones and tablets. This article elaborates on how mobile advertisers can take cues from online social conversations and use them to gain competitive advantage.

Correlation Between Advertising Impressions, Market Share and Social Data

At a platform-level like Android or iPhone, Share of Voice is seen to have a high correlation to the Market Share as well as to the share of Advertising Impressions. However, at an individual handset-level, social media data can be more predictive than other sources of data.

For example, HTC Thunderbolt was seen having significant buzz in the social media even 30 days before its launch. From the month of its release, it had stayed at the #1 position as the smartphone with the highest Share of Voice. In the earnings reports of HTC, Thunderbolt was announced as one of the most shipped models that quarter alongside newer smartphones like HTC Sensation and HTC Chacha. HTC Thunderbolt is also seen to be one of the Top 20 Smartphones ranked by advertising impressions.

Thus, advertisers who listen and analyze social media conversations can have an unfair advantage over their competitors by being quick to market.

Choosing the Right Mobile Advertising Mix

Advertisers and advertising agencies can also make use of social media in many ways — such as choosing the platform that matches their positioning and target audience or evaluating how a particular model’s browsing experience affects the ROI of their advertising campaigns.

Advertisers can also decide on which of the media is used most for what kind of conversations. For example, Twitter may be dominating most of smartphones and tablet conversations but knowing the next 10-20 media is as important to decide the right place to advertise.

Measuring Performance of Advertising

Social media is a good indicator of measuring performance of advertising investments sometimes directly and sometimes indirectly. There are many ways advertisers can look for clues such as:

  • Is our ad being mentioned and so remembered by prospects/customers?

  • Is our share of voice going up or down or staying constant after an ad campaign?

  • Is the net perception of the brand and/or particular product going up or down or staying the same after an ad campaign?

The possibilities of using social conversations for better advertising are endless once we begin to listen.

Social media is both a leading indicator that can help guide the right message as well as a performance indicator for the mobile advertisers. If used correctly, it can provide competitive advantage to advertisers who listen and analyze social media data.





Reader Comments.

This is a great example of the power of social media. By tapping into these conversations, marketers and product managers are able to change product strategy and positioning to meet consumer demands.

Posted by Katie Lister | 8:55 am on September 16, 2011.

Great stuff. The correlation between buzz and, ultimately, market share seems to make sense. Overall, this seems like a better approach to figuring out how effectively the media spend is being allocated.

Posted by Steve | 12:12 pm on September 16, 2011.

Great examples! Market leader Apple’s strategy of encouraging online communities greatly helps them. Monitoring social media conversations and building a marketing strategy would be more effective than just blindly fighting competition with price reductions.

Posted by Nandhini | 5:33 am on September 19, 2011.

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