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Apple and iPhone need to dump ATT

Written on
Jun 28, 2009 
Author
Edward Barrera  |
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Apple and iPhone need to dump ATT

attinvestors21.jpgADOTAS — Joe Nocera might be on to something.

Not the silly idea that the SEC should investigate Apple for being secretive about Steve Job’s health. (Really, does anybody believe anything the company says about his health). Better. It should investigate the company for its inane exclusive iPhone pact with the stumbling telephone company.

The latest absurd Twitter trend was prompted by Adam Savage of Mythbusters who said that for a few hours of web surfing in Canada, he was charged $11,000. Yes. $11,000. Apparently, after much discussion, the company fixed the bill. We have a poll to the right, asking what iPhone should do. Divorce ATT? Keep it? Or should iPhone just be a bigamist and have multiple partners?

(As an aside: solving customer service problems through Twitter is not a good way to go. Keep an eye on the stream for problems in a macro sense obviously, but by creating the expectation that every problem can be fixed by responding to problems on Twitter is going to be cost prohibitive eventually. Not everyone has 60,000 followers like Savage. This just doesn’t make sense.)





Reader Comments.

Another pointless and ignorant article. iPhone is a device, it cannot chose its carrier. Apple is the company that produces and makes decision about the iPhone. Well let’s just forgive this lack of intelligence and briefly touch on the catalyst of the article, international roaming. If the author thinks that having multiple carrier partners will solve this problem, he is as ignorant about the topic as he present himself. If he’s just writing this article for web hits, then he needs a new job.

Posted by John Connor | 11:46 pm on June 28, 2009.

topic

Posted by we | 2:30 am on June 29, 2009.

“ Adam Savage, the co-host of the popular TV show MythBusters, got the unfathomable $11,000 cellphone bill he got while travelling Canada. Not liking that disconnected feeling, he used a mobile modem — a thumb-sized device that plugs into a USB port on a laptop — from his U.S.-based AT&T carrier to connect to the Internet in Montreal. On Friday, after he returned back to the United States, he discovered his cellphone had stopped working. When he called AT&T to find out the problem, his jaw dropped. He was slapped with an $11,000 bill for data usage during his five-day stay in La Belle Province. With his Canadian roaming rates at $0.015 cents per kilobyte, he would have had to use about 750,000 kilobytes — or about 750 megabytes — worth of data transfers. About 750 minutes watching YouTube ”

Quebec to end automatic cell phone contract renewals, surprise fees and what about the Internet service providers, who are the same firms doing the same bad things there too to the customers, well?

“Quebec to end automatic cellphone contract renewals, surprise fees CBC.ca – The Quebec government has tabled legislation to better protect consumers in the province when they sign cellphone contracts. Justice Minister Kathleen Weil said laws aimed at protecting cellphone users were written in the early 1970s and don’t address current consumer habits. She said Bill 60, introduced Tuesday, would revise outdated rules. There can be “very onerous penalty fees” to pull out of a contract once a service provider automatically renews it — usually for a period lasting three years, Weil said. The bill would prohibit the renewal of cellphone contracts without a customer’s written approval, she said. It would also force merchants to disclose the total cost of the goods and services offered, a move Weil said should prevent customers from being caught off guard by hefty fees for services they don’t want, such as text messaging. In addition, companies won’t be able to suddenly increase fees during the life of the contract. “Consumers often don’t understand everything that they have agreed to when they’ve signed that contract,” the minister said. “The contracts are a little vague, and there are services that are added over time without their knowledge and without their consent.” “The first thing that [merchants] do is offer you a free cellphone, and it’s sort of the lure that gets you into that relationship,” Weil told reporters. Merchants will have to explain existing warranty protection Weil said the new law would make it illegal for merchants to sell extended warranties before telling customers what the manufacturer already offers for warranty protection. It would also put an end to expiry dates on prepaid cellphone gift cards. The minister said the bill, amending the province’s Consumer Protection Act, would correct an imbalance in an evolving industry. “In consumer protection you often have an imbalance that happens over time and in the whole field of telecommunications. There is not a jurisdiction in North America that hasn’t noticed this imbalance.” Michel Arnold, head of the non-profit consumer rights group Option consommateurs, said Quebec is the first jurisdiction in the country to introduce this kind of consumer protection. Weil said officials in the province receive nearly 700 formal complaints about cellphone contracts each year — about 10 per cent of all consumer complaints — as well as thousands of inquiries. Bill 60 is expected to be adopted before the end of the year.”

and what about in the rest of Canada too?

Now that anytime Internet connections the new order of the new technological age is here the real problem is too many Telecommunication Equipment Customer’s Representatives do either deliberately lie or they even unintentionaly lie because they are incompetent, technically ignorant to try to make a sale, and next you can get the Unexpected iPhone bill wireless data roaming charges, and you also now next finding out that the wireless surfing can come at a staggering cost. Includes any of the customers who mistakenly signed up for the Rogers Rocket mobile service, or Bell’s plans thinking they were getting the equivalent of a no-limits plan.

Don’t now just believe everything you read even if it is in print.. But what about what the fact that most of positive sale spin adds do not tell you in detail the actual functionalities, actual final monthly costs too… The main problem is the often poor service you get from the people, carriers who actually do sell, service the iPhones.. Many people say that the major carriers in Canada have all lost their chance for public credibility years ago and they have no use for any of the four companies, who make massive profits and treat their customers like garbage. They have had it with cell phones in this country. Hopefully one of the new companies will drive the bad incumbents into bankruptcy lile they did to Nortel.. Gouging consumers with high prices, extras tends to backfire with serious repercussions. Grocery chains, Coprorations, ISP, iPhones, “Just like cable and satelite offers where they sign you up and then slowly bleed your services down to test patterns. What I love is their departure gift after cancellation, the “cancellation fee”. These corporations are a joke. They will follow Chrysler into the dumpster as people increasingly must tighten budgets.” History repeats itself often

It costs a cell phone company a mere third of a cent to transmit a text message that it charges customers as much as 15 cents to send, estimates a University of Waterloo professor.

Ever wonder besides viruses that as time goes by you notice that your computer net is slower, and slower, well it is no secret Bell, Rogers, and others cannot handle the continually increasing demands cause by computers and iphones now too. So their thus do next systems break down, do too often have failures, are over used, in over capacity mode.. and these carriers seem to have been to cheap to rectify the problem, update, modernize their communication equipment..

Sadly AT&T for a start is not the only carrier that doesn’t have presently adequate existing bandwidth to support all of their customers, iPhone users using an “unlimited” data plan and that would now include Rogers and Bell? who are clearly already capping their existing customers and others to over come this serious shortcoming, and in spite of what they do all promise now they might have in the future I really rightfully do not believe them. .. why Rogers and Bell, others are always a LOSER. Always looking for some way to SOCK IT TO their customers over and over again and find another excuse to make the customers pay more. If they all knew the whole truth the Lower subscriber usage means smaller revenues for carriers like Rogers , Telus Corp and Bell, BCE Inc

New entrants in Caabada seek to change wireless iphone game, consumers looking for choices beyond the current offerings of Rogers, Bell and Telus,

In today’s technology driven products, markets, a 3 year contract with a phone carrier is eternity, meaning your purchased phone will be quickly obsolete before that.

Posted by no apples please | 3:53 am on June 29, 2009.

I think it would be a great idea for Apple to break their exlusive with AT&T in reference to their iPhone support. I would love to have an iPhone but am a Verizon customer. I’ve found often that my coverage allowed me to get reception in areas where my coworkers with AT&T can’t. This happened recently in a ground floor basement area during a benefit. I keep hearing rumors that Apple may adapt the iPhone to also work with Verizon by next year. Any truth to that? Sounds like John works for AT&T or just woke up on the wrong side of the bed.

Posted by Nannette | 8:20 am on June 30, 2009.

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