Audience Science, an accidental target
ADOTAS — You expect top executives to be prepared when they testify to Congress about the major issues connected to that industry.
Since tracking online has become the latest boogeyman, understanding it should be part of the course. But in at least one case, it wasn’t, and it put behavioral targeting company Audience Science in a temporary bad spot. An ATT executive appeared to misspeak and confuse ISP-based ad targeting with cookie-based ad targeting, and a tempest in a teapot was borne.
Audience Science CEO Jeff Hirsch believes an open and frank discussion about targeting is a good one to have, though he wished the conversation would have been started without the missteps.
“We firmly believe that we need guidelines and standards for the industry to protect and educate consumers,” Hirsch says, “so that they can understand what targeting really does mean do them. So overall the converation is a great one.”
Hirsch says that there needs to be a lot more education:
“I’ll give you an example, about third party cookies. Should they be eliminated. You are talking about frequency capping on the web. Talk about a disastrous event for consumers. A consumer would be inundated by the same ads over and over again.”
Advertisers need to be able to generate results, which in turn allows publishers to give access to free content, Hirsch says. They would have to do more advertising to find the consumers who are interested in their product. This is about creating relevancy for the consumer and improving their experience, resulting in the decrease of ads shown, Hirsch says, and something that is not understood well.
Any time Audience Science utilizes data for behavioral targeting, it is generated only through specific relationships, a set group of publishers. It has a contract with those publishers, where the company can place a pixel on their site and to cookie users who go to their site. In that contract and in that relationship with that publisher, that publisher must have proper disclosure information in their privacy policy and the ability to inform a consumer how they can opt out of being tracked.
Hirsch admitted they took down ATT’s logo (it’s back up now) until they could figure out what was said or not said. ATT is an advertising client of the company. The CEO said that industrywide standards and education will stop or at least blunt this type of flareups in the future.
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