Opinions
Behind Every Great Brand There Is A Great Audience
Think of your UGC community in this way: most brands have comprehensive marketing calendars and social media should not only be part of the mix but act as the hub – where key interaction is not only captured but provides a truly robust extension of your brand experience. During my years at the Miller Brewing Company (I focused on MGD to be specific) we had a promotional calendar for dozens of retail-focused events throughout the year, like football tailgating (both college and the NFL), Valentine’s Day, St. Patrick’s Day, Spring Break, some sort of summer thematic, Halloween and many more. Are you going to run some sort of promotion around the Preakness, or the start of spring training in baseball ?…then tie a real-world campaign to a UGC community and maximize the experience and consumer touch points. Start it early and let your consumers shape the promotion and define their experience. The opportunities are truly limitless.
User-generated content is cost-effective; tailor it to fit your needs.
I don’t believe that marketing initiatives incorporating UGC and related communities should simply be undertaken because of their relatively inexpensive nature compared to traditional programs. Yet there is no denying this fact, and it enables UGC to be quickly and easily altered for each promotion. The beautiful thing about social media is that once you’ve got the technology infrastructure in place, you can easily swap out the creative and thematic at the flip of a switch, and with minimal costs. As such, social media efforts should be tied to all of your other “offline” campaigns and promotions, as there’s really no additional cost in doing so other than applying your marketing team’s creative to alter the look and feel of the community during a given time – and again, this creative should be consistent and aligned with your other marketing elements that are already underway. These assets are reusable – easy to remove if they’re not working effectively enough, providing unmatched flexibility as a program for marketers like us.
By treating social media as a continual element of branding and not a simple one-off end goal, you can stay relevant in consumers’ minds and build meaningful relationships and communities year-round.
And once you’ve done all this, remember: Don’t keep social media in a vacuum; pepper it into every aspect of your brand outreach.
Like I’ve mentioned before, social media and UGC should be constant elements of your company’s marketing efforts. They’re not tools – they’re mediums just like television, mobile, Internet, print and search. Soliciting consumer content isn’t worth much if you don’t use it as a means towards an overarching goal, to increase brand loyalty and sales. Every marketing effort across all media should be aligned and on-message. There should be clear synergies across all channels – your print campaigns should reflect your TV spots that may use some of your UGC that could be focused around a key event you’re running. The key factor is to think about UGC as a core part of your entire marketing mix and align it with your other programs.
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