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An Internet Marketing veteran and President of MEA Digital, David Herscott developed some of the earliest commercial websites for companies such as: AT&T, Delta Airlines, Coors Brewing Co., and MasterCard while at Modem Media in the mid 1990s. In addition, David has held senior-level marketing positions with BBDO, MP3.com, CDNow.com, and Pointcast. When not working with clients, David is a published author (Marketing Mojo), Columnist (ADOTAS), speaker (ad:tech, Jupiter, DMA) and advisor to Wall Street on Internet Marketing trends and technology.

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Behavioral Targeting & Branding – Smart or Trendy?

Written on
Jul 11, 2006 
Author
David Herscott  |
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Behavioral Targeting & Branding – Smart or Trendy?

Mass marketing is sooo last millennium. Or at least sooo 2003. With the re-emergence of online advertising, behavioral targeting (among other tactics) is “all the rage” with brand advertisers. Consider the Effective Targeting report published by Jupiter Research earlier this year: “71 percent of advertisers planning to use behavioral targeting have objectives concentrated on branding, while 56 percent have goals focused on driving online sales.” And I always thought behavioral targeting (BT) was primarily a tactic for hardcore direct marketers.

So why is it that brand advertisers have taken to BT? By responding to demonstrated affinity, companies can ensure their branding is delivered to the right place, the right time, and the right ears (read: little-to-no-waste). Not to mention stand out from the 5000 plus marketing messages consumers see every day. This formula first builds awareness and then equity over time. Or as Andy Chen put it, “Customers pledge their allegiance to brands because those brands make the effort to know them” (Behavioral Targeting and the Loyalty Exchange).

All this musing begs the question: is BT really more efficient than good old fashioned demographic targeting? And is it possible to be too efficient — i.e. does BT limit reach and create a frequency capping/tracking nightmare for advertisers? Consider this example from advertising.com’s Audience LeadBack (AL) program. With AL, advertisers are able to place pixels on contextually-relevant sites. Users’ specific actions are then tracked within the network such as “researched a car.” The Cookie values — i.e. tracing specific actions — allow advertisers to target users after they exit these sites and visit others within the network.

Is this efficient? Absolutely. Is it effective? Depends on who you ask. There are a few potential problems with this methodology. First off, we know nothing about the consumers to whom the ad was delivered, only that they completed a desired action. In this case, “researched a car.”

More importantly however, this method of BT completely excludes consumers who may be in the market for a car, but have not “researched a car” within this specific network during the scheduled flight date of the campaign. Even with advertising.com’s (or any other networks) extensive reach, this methodology is significantly limiting.

Yet another thing to consider is the buy’s effective CPM. Broad targeting — buying ROS or even specific sites within a network solely based on demographic data — may be significantly less expensive than a BT CPM buy.

Then what’s the answer? BT is not a silver bullet for brand advertisers, but it certainly should be considered part of the equation when engaging in an online advertising campaign. Ultimately, the question isn’t whether or not to use BT, but rather what are the right actions to track (e.g. “researched a car”) and what metrics should you use to measure the campaigns effectiveness (e.g. impressions, clicks, response to a promotion, etc.).

Bottom line: try it for yourself.





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